Built with safety first
We take your child's privacy and safety as seriously as you do. Here's exactly how we protect them.
COPPA Compliant
We are fully compliant with the Children's Online Privacy Protection Act (COPPA). We meet and exceed all federal requirements for collecting and handling children's data.
- ✓Verifiable parental consent required before any child data is collected
- ✓Parents can review, delete, or refuse further collection at any time
- ✓No behavioral advertising or third-party tracking
- ✓Annual third-party compliance audits
Every Letter Reviewed
Every single outgoing letter is carefully reviewed for age-appropriateness and safety before it's printed and mailed. Nothing slips through.
- ✓Content is reviewed for age-appropriateness
- ✓Anything that could be concerning is flagged immediately
- ✓Letters are checked for accuracy and tone
- ✓Parents are notified if any content is adjusted
Data Privacy
No data is ever sold or shared with third parties. Your child's personal information is protected with enterprise-grade security.
- ✓End-to-end encryption for all stored data
- ✓Addresses used exclusively for letter mailing
- ✓No data sold to advertisers or third parties
- ✓Data deletion available upon request
U.S.-Based Processing
All letter scanning and processing happens at secure facilities within the United States. Your child's letters never leave the country.
- ✓SOC 2 compliant data centers
- ✓Physical mail handled at secure U.S. facilities
- ✓Employee background checks for all mail handlers
- ✓Chain of custody tracking for all physical mail
Parental Controls
Parents have complete visibility and control over their child's pen pal experience through the parent dashboard.
- ✓View all letters sent and received
- ✓Pause or cancel at any time
- ✓Set content preferences and boundaries
- ✓Approve topics and themes
Content Safety
Our AI is specifically trained to create age-appropriate, educational, and encouraging content for children.
- ✓No scary, violent, or inappropriate content
- ✓Positive, encouraging, and educational themes
- ✓Cultural sensitivity review
- ✓Regular model safety evaluations
Want to learn more about our policies?