Overview

Magic Pen Pals ("we," "us," or "our") is committed to protecting the privacy of our users, especially children. This Privacy Policy explains how we collect, use, and safeguard information when you use our service. We are fully COPPA compliant and never sell data to third parties.

Information We Collect

We collect only the minimum information necessary to provide our service:

• •Parent information: Name, email address, billing address, and payment information
• •Child information: First name, age, and interests (used to personalize letters)
• •Mailing address: Used exclusively for letter delivery
• •Letter content:Scanned copies of your child's return letters, used to personalize future correspondence

How We Use Information

• •To create and deliver personalized letters to your child
• •To process payments and manage your subscription
• •To send shipping notifications and service updates
• •To improve our service quality and content

Data Protection

We employ enterprise-grade security measures including end-to-end encryption, secure U.S.-based data centers, and strict access controls. All employees undergo background checks. We conduct regular security audits and maintain SOC 2 compliance.

Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We share data only with service providers necessary for delivering our service (e.g., printing partners, postal services) under strict contractual obligations.

Your Rights

Parents have the right to:

• •Review all personal information we hold about their child
• •Request deletion of their child's data at any time
• •Refuse further collection or use of their child's information
• •Export their data in a portable format

Contact Us

For privacy-related questions or requests, contact us at privacy@magicpenpals.com. See also our COPPA Compliance and Terms of Service pages.